What is your cancellation policy?

24 hour cancellation/no-show policy. All cancellations must be made no less than 24 hours before the scheduled treatment or a 50% cancellation fee will be assessed. No shows will be charged the 100% of the treatment cost.

Is there a set-up time?

Your massage therapist will arrive 10-15 minutes early to set up and be ready to give the massage. If you would like them to arrive earlier so you may start or end at a particular time please make a note of that when you schedule the appointment. You therapist will call you 30-60 minutes before you scheduled massage.

What happens if Im late?

Upon my arrival if you do not answer the door, or your phone, I will wait up to 15 minutes (which will be subtracted from the the massage length if you arrive), then I will leave and the appointment will be considered a No-Show. Please see our policy regarding cancellations and No-Shows.

Where will my massage or bodywork session take place?

Your massage or bodywork session will take place in a warm, comfortable, quiet space in the privacy of your hotel room, condo or private home. Soft music may be played to help you relax. You will lie on a table, provided by your therapist, specially designed for your comfort. Other arrangements can be made to accommodate you in our local clinic if a private space is unavailable.

Must I be completely undressed?

Most massage and bodywork techniques are traditionally performed with the client unclothed; however, it is entirely up to you what you want to wear. You should undress to your level of comfort. You will be properly draped during the entire session.

Will the practitioner be present when I disrobe?

The practitioner will leave the room while you undress, relax onto the table, and cover yourself with a clean sheet or towel.

Will I be covered during the session?

You will be properly draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed.

What parts of my body will be massaged?

A typical full-body session will include work on your back, arms, legs, feet, hands, head, neck, and shoulders.

What will the massage or bodywork feel like?

A relaxing Swedish massage is often a baseline for clients. In a general Swedish massage, your session may start with broad, flowing strokes that will help calm your nervous system and relax exterior muscle tension. As your body becomes relaxed, pressure will gradually be increased to relax specific areas and relieve areas of muscular tension. Often, a light oil or lotion is used to allow your muscles to be massaged without causing excessive friction to the skin. The oil also helps hydrate your skin. You should communicate immediately if you feel any discomfort so that another approach may be taken. Massage and bodywork are most effective when your body is not resisting.

Are there different kinds of massage and bodywork?

There are numerous types of massage and bodywork; various techniques utilize different strokes, including basic rubbing strokes, rocking movement, posture and movement re-education, application of pressure to specific points, and more. We can discuss which methods may be most appropriate for you.

What should I do during the massage or bodywork session?

Prior to the massage, feel free to ask the practitioner any questions about the technique or the upcoming session. During the massage, make yourself comfortable. The practitioner will either gently move you or tell you what is needed throughout the session (such as lifting your arm). Many people just close their eyes and completely relax, communicating if/when they need more or less pressure, another blanket, or anything else relevant to the session. If you have any questions regarding the session or about the particular technique you are receiving, feel free to ask.

How will I feel after the massage or bodywork session?

Most people feel very relaxed. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, people often experience increased energy, heightened awareness, and greater productivity, which can last for days. Since toxins are released from your soft tissues during a massage, it is recommended you drink plenty of water following your massage.

What are the benefits of massage and bodywork?

Massage and bodywork can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture, and reduce blood pressure. Massage and bodywork is also known to promote better sleep, improve concentration, reduce anxiety and create an overall sense of well-being.

Are there any medical conditions that would make massage or bodywork inadvisable?

Yes. That's why it's imperative that, before you begin your session, the practitioner asks general health questions. It is very important that you inform the practitioner of any health problems or medications you are taking. If you are under a doctor's care, it is strongly advised that you receive a written recommendation for massage or bodywork prior to any session. Depending on the condition, approval from your doctor may be required. It is recommended that you refrain from consuming alcohol eight hours before and after treatment.

Is TIP included in the price of the massage?

Gratuities, while not required, are very welcome and much appreciated.  Standard tip for a massage therapist is anywhere between 15%-20% of the treatment cost. Service and gift certificate prices do not include gratuities. For your convenience, they may be added at time of purchase or upon completion of your massage and are greatly appreciated!

I have an upcoming event, do you provide group services?

Yes. We can do everything from wedding party's, bridal showers, couples massage, corporate getaways, family gatherings, stay-cations and much more! Do you have an idea for an event? Please call us (808) MASSAGE (627-7243)  or send an email and let us custom tailor a service to fit your needs.

Scope of practice

Momi Lomi Mobile Massage follows the Hawaii State Board rules and regulations and all therapists are licensed professionals.